Amélia Ferreira da Silva, Sandrina Teixeira, Maria José Angélico Gonçalves and Humberto Ribeiro

DOI: https://doi.org/10.6000/1929-7092.2019.08.153

Published: 31 December 2019

Abstract: Digital transformation offers a wide range of opportunities for political representatives to reshape the way they interact with the public. Local governments have shown great creativity in the way they use information and communication technologies (ICT) to communicate with local citizens.

This paper presents a project under development in a Portuguese municipality, called TAClaro. This project aims to decode and “untangle” the financial information that Portuguese municipalities provide to their citizens, making it intelligible and accessible to all, regardless of their degree of financial literacy.

It is an action research-based project. It created, tested and validated a concept of proof, in an iterative process that is described in detail in this paper. This project improves the concept of accountability and demonstrates the potential of ICT as an instrument for training and dissemination of financial information to lay on citizens.

Keywords: Accountability, Financial Literacy, Citizens, Municipalities, Research-action methodology, Information and Communication Technologies (ICT).

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